Legal
Privacy Policy
This policy covers what PlugMarket stores, why it is stored, and which third parties are involved.
Data We Collect
- Discord identifiers, usernames, avatars, and server membership state
- Email addresses, access-key hashes, account-link history, and web session data
- Products, stock records, transactions, reviews, ticket records, invite tracking, and logs
- Operational security signals such as IP-derived hashes and user-agent strings where needed for fraud review or account control
Why We Collect It
- To create and manage marketplace accounts across Discord and the website
- To process payments, confirm transactions, and handle review-gated delivery
- To monitor abuse, alt-account behaviour, fraud signals, and moderation events
- To support tickets, enforce rules, manage seller status, and maintain audit trails
Third Parties
PlugMarket uses Stripe for payment processing and DigitalOcean for database hosting. Discord is also used for identity, direct messaging, and server-side operation. Your use of PlugMarket may therefore involve data processing by these services under their own terms and policies.
Retention
Transaction, moderation, and audit data may be retained indefinitely where required for platform security, dispute handling, tax or accounting records, or operational review. Inactive account data may be removed at PlugMarket's discretion where retention is no longer necessary.
Security
PlugMarket uses environment-protected credentials, encrypted stock storage, restricted system access, and database-backed audit controls. No system can guarantee absolute security, and PlugMarket is not liable for events outside reasonable operational control.
Contact
Privacy or data questions can be sent to support@plugmarket.uk or hello@plugmarket.uk.