Legal

Privacy Policy

This policy covers what PlugMarket stores, why it is stored, and which third parties are involved.

Data We Collect

Discord identifiers, usernames, avatars, and server membership state
Email addresses, access-key hashes, account-link history, and web session data
Products, stock records, transactions, reviews, ticket records, invite tracking, and logs
Operational security signals such as IP-derived hashes and user-agent strings where needed for fraud review or account control

Why We Collect It

To create and manage marketplace accounts across Discord and the website
To process payments, confirm transactions, and handle review-gated delivery
To monitor abuse, alt-account behaviour, fraud signals, and moderation events
To support tickets, enforce rules, manage seller status, and maintain audit trails

Third Parties

PlugMarket uses Stripe for payment processing and DigitalOcean for database hosting. Discord is also used for identity, direct messaging, and server-side operation. Your use of PlugMarket may therefore involve data processing by these services under their own terms and policies.

Retention

Transaction, moderation, and audit data may be retained indefinitely where required for platform security, dispute handling, tax or accounting records, or operational review. Inactive account data may be removed at PlugMarket's discretion where retention is no longer necessary.

Security

PlugMarket uses environment-protected credentials, encrypted stock storage, restricted system access, and database-backed audit controls. No system can guarantee absolute security, and PlugMarket is not liable for events outside reasonable operational control.

Contact

Privacy or data questions can be sent to support@plugmarket.uk or hello@plugmarket.uk.